Diffuser Sticks

Is Lee & Lou an Australian brand? 

Yes we are! We are family owned & operated since 2015 and based on the Sunshine Coast, Queensland Australia.

Is your wax 100% natural? 

It sure is! Our wax is a blend of pure Coconut & Soy waxes. Biodegradable, free from pesticides, and herbicides. Composed of non-petroleum renewable resources and derived from 100% natural soybean and Coconut oils. It contains no genetically modified materials. Vegan & not tested on animals.

Why are Coconut Soy wax candles better?

Coconut Soy wax is 100% natural & non-toxic, burns cleaner than paraffin wax candles and therefore far better for the environment and yourself. Our candles produce 95% less soot than paraffin candles, and far less smoke. They burn at a safer, cooler temperature, unlike paraffin candles – which have an extremely high & dangerous burn temp. Coconut Soy wax is also much easier to clean up, as it is water soluble – just use warm soapy water to clean.

Can you refill and/or reuse the glassware? 

Absolutely! Our Bloom candles are refillable, we offer wax refill inserts for these. Our Vase candles can be repurposed as a stunning vase. All of our glassware can be reused to store everyday household items including cotton wool, make-up brushes, jewellery dishes, pen holders, vases etc. 

What kind of wick is used in Lee & Lou Candles?

We use both natural wood wicks & lead free cotton wicks in our candles. Our wood wicks have been sustainably sourced, for every 100 wicks we buy, another tree gets planted!

Do I need to trim a wood wick?

To ensure a clean even burn for the life of your candle, we do advise to remove (by either pinching or trimming) the soft ashy part of the wick off prior to each burn.

What fragrances do you use? 

Our suppliers produce our high quality fragrance oils right here in Australia using only the finest raw materials. LEE & LOU are proud to be working alongside them to bring our customers some of the best fragrances in the world.

Are your candles “Triple Scented”?

We are busting the misleading “Triple Scented” marketing myth which the big brand names use; Consumers are led to believe the candle contains ”three times more fragrance” than a standard candle; This is not true! Candle wax has a limit on how much fragrance can be added thus not being able to add “triple the amount of scent”

The false marketing phrase “Triple Scented” refers to having all 3 scent notes contained in a fragrance; top, middle & base notes.

I like strong smelling candles; Are your products highly scented? 

Each LEE & LOU candle contains the maximum allowable fragrance load to safely give you the strongest scent possible.

What is your most popular fragrance? 

We have an extensive range of fragrances to suit every preference, from floral to fruity and oriental to gourmand. Each individual has their own taste, therefore what is a favourite to some, might not be for others. We do recommend reading through our fragrance descriptions as we feature the fragrance notes which make up the fragrance as a whole. We are always happy to help with any questions you may have. 

I'm not sure what fragrance to choose… Can I sample the fragrances first before buying a large candle? 

Sure can! We offer sample candles so you can experience the scent before committing to a full-sized purchase.

What are the most important tips I should do to care for my candle? 

When lighting your candle for the first time, it is very important to allow the wax to melt all the way out to the sides of the vessel. This will ensure a consistent burn each and every time. Another important tip: Each time you relight your candle, always trim the black soft ashy part off the wick, this will always give you the best flame! Your candle will thank you for it...

Will the diffuser scent my large open plan living area? 

Definitely! Our diffusers are a large 200ml size, which will scent a large open plan area for up to 12 months!

Do I need to flip my diffuser sticks? 

We use an advanced form of woven fibre sticks, they don’t dry out like timber sticks do, hence no need to flip! Although, if you like a stronger, more intense scent from your diffuser, you can flip the sticks every so often if preferred.

How long will my Diffuser last?

Our Diffusers will last (on average) up to 12 months+ (depending on the size of the area and how often the sticks are flipped) We have even known some of our diffusers to last over 18 months!

Do you offer gift wrapping?

Yes we do! Simply select the “gift wrapping” option on the product page.

1. Unscrew the Diffuser Collar & set aside
   
2. Carefully remove the plastic stopper
   
3. Screw the collar back in place
   
4. Insert the diffuser sticks into the oil and allow them to soak up the fragrance for one hour. After one hour, flip the sticks to saturate the other end. Although our sticks won't dry out, like timber sticks do. If you prefer a stronger fragrance hit, flip the sticks every time you notice the scent dissipating.

Every LEE & LOU product has been rigorously product tested, to safely give you the strongest possible scent throw.

*WARNING:
- Do not place diffuser in reach of children or animals.
- Do not allow diffuser to come into contact with any objects, including bench tops & walls.
- If a spill occurs, wipe furniture or wash skin and/or eyes immediately.

Failure to follow these instructions may result in damage. 

To ensure you gain the maximum pleasure and longevity from your Lee & Lou experience, please read our FAQ page & safety instructions before opening.Click here to read.

Shipping Policy

At LEE & LOU, we aim to make your shopping experience as seamless as possible. Below are the details of our shipping process:

Shipping Rates:

• Flat Rate Shipping: We offer a flat rate of $12.95 AUD for all orders under $150 AUD.
  
• *Free Standard Shipping: Enjoy free standard shipping on all orders over $150AUD. (*excludes NZ & wholesale accounts)
  
• *Express Shipping: $22.95AUD (*excludes NZ & wholesale accounts) *Please note; this option only applies to our shipping carriers service, it does not fast track or give priority to fulfilling your order. (usual dispatch time frame applies)
  
• *Priority Shipping: $34.95AUD (*excludes NZ & wholesale accounts) This option allows you to jump the queue. Your order will be dispatched first and with  express shipping.
  
• Free Local Pickup: Collect your order directly from us in Mountain Creek, QLD.

Dispatch Time:

• All orders are sent from our HQ on the Sunshine Coast, Queensland.
  
• We offer "SAME DAY DISPATCH" on all orders placed before 9am AEST weekdays (excluding Pre-Orders)
  

Shipping Timeframes:

• Standard Shipping: Generally takes 1-7 business days, depending on your location. We are based on the Sunshine Coast QLD.
  
• Express Shipping: Generally takes 1-4 business days, depending on your location. To receive your order faster (once it has been dispatched from us), we recommend selecting the "Express Shipping" option at checkout. *Please note; this option only applies to our shipping carriers service, it does not fast track or give priority to fulfilling your order.If your order doesn't arrive within 14 days of dispatch, please contact us at sales@leeandlou.com.au. While we strive to ensure timely delivery, we do not accept liability for delayed parcels.

Shipping Protection:

We highly recommend that you add SHIPPING PROTECTION to your order for only $3.95 extra. This will cover you for loss, theft or damage to your goods within 30 days. In the unlikely event that your parcel is lost, stolen or damaged we will issue a replacement if shipping protection has been approved. Please note; In the event that you do not add shipping protection to your order, we are no longer liable for your parcel.